Delivery Charge for Replacement Bins - FAQs

Householders are responsible for their bins and should take steps to keep them safe.

If a bin is lost, stolen or damaged a £15.00 delivery charge applies whether we are replacing 1 or all 3 bins.

Payment will take by debit/credit card at the time of ordering. To place an order please use our online form.

The council will be operating from a reduced budget position in the future and has to make significant savings. Therefore we can no longer afford to provide this service for free. The bin delivery charging policy has been introduced to encourage residents to take responsibility for the bins provided and to reduce demand for replacement bins.

We are not making money by charging for the delivery of bins, we are only covering our costs. In 2018 we issued over 1,500 bins free of charge - unfortunately we can no longer afford to provide this service free of charge.

No, bins are available by delivery only.

No, please check that it hasn’t been left at a neighbour’s property or further down the street.

We will be making a charge to replace stolen bins to encourage residents to take responsibility for their bins and to bring them in after they have been emptied.

We will, however, send you out a replacement bin free of charge if your bin has gone into the back of the collection vehicle. If this does happen, our collection crew will report back to the waste managers and a replacement bin will be ordered.

There are several things you can do to help prevent this occurring:

• make sure your bins have the correct address on
• put your bin out for collection after 6pm the night before your collection is due and no later than 6.30am on your collection day
• try to ensure that your bin is brought back in as soon as possible after the collection. Your neighbour may be able to help with this.

No – due to the lifting equipment on our collection vehicles we have to ensure the bins are the correct specification so only bins that we provide will be emptied.

Residents can dispose of their rubbish themselves and can take their rubbish to one of our household recycling centres, rather than pay for a replacement bin.

If a bin is damaged and the fault lies with our collection crew, this will be recorded by the crew and a new bin will be delivered free of charge.

Yes, unless you have moved into a new build property in which case a domestic and recycling bin can be ordered without charge. You can subscribe to the Garden Waste Subscription Service here.

If you rent your house from a private or social landlord you should approach them to see who is responsible for paying for your bin(s).

Our delivery team will leave your bins as close to your property as they possibly can.

We are no longer able to replace lids or wheels, therefore a new bin is required and the delivery charge is applicable.

If you move house, the bins will need to remain at the property you are moving from unless you have an additional domestic or garden waste bin - in these cases if you are moving within the district you can take the additional bin with you, but should notify us. You should check on the property you are moving to and ensure bins are in place - if they are not you should discuss this with your new landlord or seller of the property.

Most properties should have bins already provided, however it is worth checking this prior to your moving date. If you are moving to a new development you will need to order bins via the Manage your Bin form.

Yes. The charge applies to black refuse bins, garden waste bins and recycling bins.

Residents can dispose of their rubbish themselves and can take their rubbish to one of our household recycling centres, rather than pay for a replacement bin.

Unfortunately, we cannot take part payment and a bin can only be delivered once the full payment has been received.

Bins will be returned to the collection point where possible or another safe place within a reasonable distance of the property. Please ensure that your address is on your bin to avoid this going missing and to help both you and crews to identify which address the bin ‘belongs’ to.

You must try to retrieve your bin by first speaking to your neighbour. If you are not successful you will have to order a replacement bin for your property which will incur the delivery charge.

Yes, you will still need to pay the bin charge. Please ensure that you do not overfill your bin, as this can cause it to split.

This waste will not be collected by the crews. This may lead to prosecution and this waste will be investigated by our staff.

You will be served with a Section 46 notice under the Environmental Protection Act 1990 and or other relevant legislation. The notice will require the householder to provide the necessary containers for their waste.

Failure to comply with this notice may lead to a fixed penalty notice being issued and/or prosecution by the council.

Refuse, especially food waste, placed out in sacks is much more likely to attract rats and and lead to further dumping fly tipping of rubbish, which will affect your neighbours as well as you.