Service requests
If you have a complaint or concern about the following services provided by Licensing, you can raise a service request. We now have a dedicated online form to report these.
Please raise your concerns using the online forms from the links below. This will provide us with the required details to investigate your concerns:
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Noise, nuisance and pollution (managed by the Environmental Health team)
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Your complaint or concern may be managed by the Environmental Health team; please see our Environmental Issues webpages
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Complaints for services that do not relate to licencing, can be directed to Customer Services. Please see our Complaints webpage.
Portal - online application and payment issues
Please email us at licensing@huntingdonshire.gov.uk if you are experiencing issues with the portal or making a payment in the first instance.
We are unable to see your portal screen, so please include screenshots or photo images of the errors to allow us to investigate.
If you cannot log into the portal, please send us the email you are trying to log in with, and check that you have verified your email when you created the account.
Guidance on how to create a portal account and how to pay if there is a payment issue:
Customer support
For any general enquiries, please email us at licensing@huntingdonshire.gov.uk
The Licensing phone line is open at the following times:
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Monday: 9am - 12.30pm
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Tuesday: 12.30pm - 4pm
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Wednesday: 9am - 12.30pm
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Thursday: 12.30pm - 4pm
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Friday: 9am - 12.30pm